Effective Date: April 2026

Urban Heros (owned and operated by Rabbit Soft Solutions Pvt Ltd.) is committed to protecting your privacy.

Information We Collect

Personal details (Name, Phone, Address)

Location data (for nearest technician allocation)

Service-related information

Payment details (processed securely; card details not stored)

Video Monitoring

Used strictly for quality control and training

Stored securely on encrypted servers

Access limited to authorized personnel

Data Usage

Service fulfillment

Payment processing

Loyalty & referral rewards

Emergency support coordination

Data Security

SSL encryption

Secure servers

Limited access controls

User Rights

Update or correct personal data

Request account deletion

Opt-out of promotional communication