Effective Date: December 2025

Urban Heros is committed to protecting your privacy.

Information We Collect

Personal details (Name, Phone, Address)

Location data (for nearest technician allocation)

Service-related information

Payment details (processed securely; card details not stored)

Video Monitoring

Used strictly for quality control and training

Stored securely on encrypted servers

Access limited to authorized personnel

Data Usage

Service fulfillment

Payment processing

Loyalty & referral rewards

Emergency support coordination

Data Security

SSL encryption

Secure servers

Limited access controls

User Rights

Update or correct personal data

Request account deletion

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