❌ CANCELLATION POLICY

Urban Heros (owned and operated by Rabbit Soft Solutions Pvt Ltd.) respects the time of both customers and service professionals.

Cancellation Charges

Time of Cancellation    Charges

More than 24 hours    Free
3 – 24 hours    ₹100 – ₹150
Within 3 hours    ₹300 or 30% of booking
After expert arrives / No-show    100% base visit charge

Grace Period

Cancel within 10 minutes of booking → No charges

Rescheduling

Free up to 3 hours before service

₹50 fee for late rescheduling